Information Center
Frequently Asked Questions
Find quick answers on account setup, deposits, withdrawals, and platform security. Browse our comprehensive knowledge database.
All Questions
How do I register and open an account?
Use the Register page to create your account. Provide your full name, email address, phone number, and establish a password. Once registered, you must verify your profile by completing a KYC identification check inside your dashboard.
What documentation is required for profile KYC verification?
To comply with financial guidelines, you need to submit a clear photo of a government-issued ID (such as a passport or driver's license) and a passport-style selfie through the KYC tab in your dashboard. Our security team reviews submissions within 24 hours.
How can I deposit funds into my account?
Navigate to the Deposit tab in the user portal, select your payment method (e.g., Bank Transfer, Credit Card, or BTC Payment), enter the deposit amount, and click submit. For security and verification, deposits remain pending until approved by a system administrator.
What is the approval time for withdrawal requests?
Withdrawal requests undergo review to prevent fraud and ensure compliance. They are processed during business hours and are typically approved within 12 to 24 hours. Once approved, funds are transferred immediately.
How does the Bitcoin (BTC) buying and selling logic work?
FincoreBank enables real-time BTC transacting using your funded investment account balance. We fetch the live market rate of Bitcoin from external pricing APIs and cache it for 5 minutes. This ensures rate consistency and protects you from market spikes during execution.
What are the fees associated with investing?
We believe in transparent pricing. Opening and maintaining an investment account is completely free. We do not charge monthly management fees, allowing you to maximize your capital growth.
Why did my account get locked, and how do I unlock it?
To defend against brute-force attacks, accounts are locked for 15 minutes after 5 consecutive failed login attempts. The lock releases automatically when the timer expires, or you can request an unlock from our support team.
Is FincoreBank's platform fully secure?
Yes. We protect user accounts with industry-standard security measures, including cryptographically hashed passwords (`password_hash()`), anti-CSRF token verification on all forms, and session protection that automatically logs out inactive users after 30 minutes.
Can I manage my personal and business finances under one login?
To maintain compliance and distinct reporting structures, personal and business accounts must be registered separately. Each account type features customized dashboard views tailored to its specific needs.
How do I submit a support ticket?
Log in to your account, click on the Support option in the sidebar, fill in your details, and submit a ticket. Our help team monitors tickets continuously and aims to resolve all inquiries within 24 hours.